Refund policy

At Tirthan Originals, we are committed to delivering bold, pure, and premium designs with an exceptional customer experience. If something isn’t right, we make it right—simple as that.

1. Hassle-Free Return Window

We offer a 7-day easy return policy from the date of delivery.
If you’re not completely satisfied with your purchase, you can request a return within this period—no unnecessary questions asked.

2. Eligibility for Returns

To ensure a smooth return process, items must meet the following conditions:

  • Unworn, unwashed, and unused
  • All original tags and packaging intact
  • No stains, odors, or damage caused after delivery

Note: Items purchased on clearance or marked “Final Sale” may not be eligible for returns.

3. Easy Return Process

We’ve simplified returns to make it effortless:

  1. Initiate a return request via our website or customer support
  2. Schedule a pickup (available in most locations) or self-ship the product
  3. Our team will inspect the product upon arrival
  4. Refund or exchange is processed promptly

We aim to make this process smooth, fast, and stress-free.

4. Refund Policy

Once your return is approved:

  • Prepaid Orders: Refund will be credited to the original payment method within 5–7 business days
  • Cash on Delivery (COD): Refund will be processed via bank transfer or store credit
  • Shipping Charges: Non-refundable unless the return is due to our error (wrong/defective item)

5. Exchange Policy

We offer free size exchanges to ensure the perfect fit:

  • Exchange requests must be made within 7 days
  • Subject to stock availability
  • If the requested size is unavailable, you may choose a refund or store credit

6. Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect (wrong size/style)

Please contact us within 48 hours of delivery with photos.
We will prioritize your request and offer a free replacement or full refund—no extra cost to you.

7. Instant Store Credit Option

For faster service, you can opt for instant store credit instead of waiting for a refund.
This allows you to shop again immediately without delays.

8. Pickup & Reverse Shipping

  • Free pickup available in select locations
  • In case pickup is unavailable, we will guide you through self-shipping
  • Reasonable shipping costs (if applicable) may be reimbursed

9. Cancellation Policy

Orders can be canceled:

  • Before they are shipped – Full refund issued instantly
  • After shipping – You may refuse delivery or initiate a return

10. Our Customer Commitment

At 11 Eleven Editions , your satisfaction is our priority:

  • Transparent policies with no hidden conditions
  • Quick resolutions and responsive support
  • Premium experience from purchase to post-purchase

If you ever feel dissatisfied, our support team is here to ensure your experience reflects the quality we stand for.

11. Need Help?

For any queries or assistance:

Tirthan Originals – Wear the Confidence. We’ll Handle the Rest.